Kore ai Releases a Conversational IVR for the Genesys Cloud CX Platform

What is a small language model SLM? Creating the most optimized customer experiences takes walking the fine line between the automation that enables convenience and the human touch that builds relationships. Tobey stresses the importance of identifying gaps and optimal outcomes and using that knowledge to create purpose-built AI tools that can help smooth processes … Devamını oku…

DXwand raises $4M to scale its conversational AI platform serving enterprises in MENA

How New-Age Brands Leverage Conversational Commerce On WhatsApp To Build Loyalty, Drive Growth It has raised around $16 million in funding to date, and is currently in conversations for more. Now a startup called XGen AI is unveiling its own suite of AI tools that it says will empower other e-commerce brands to compete for … Devamını oku…

The impact of ChatGPT on higher education

Exploring the impact of ChatGPT: conversational AI in education King (2023, p. 3) encourages universities to design assignments that minimise the potential of cheating through platforms such as ChatGPT by incorporating a variety of assessment methods that go beyond traditional essay writing. For example, they could ‘incorporate oral presentations, group projects, and hands-on activities that … Devamını oku…

Los Angeles School District Launched a Splashy AI Chatbot What Exactly Does It Do?

The ethical implications of using generative chatbots in higher education Each essay it produces is unique, even when it is given the same prompt again, and its authorship is (practically) impossible to spot. It looked as if ChatGPT would undermine the way we test what students have learned, a cornerstone of education. Meet the teachers … Devamını oku…